Delivery Policy

DELIVERY

Croatia - The cost for all shipments up to EUR 49.99 is EUR 3.99 for standard delivery (2-4 working days) and EUR 5.99 for Express delivery (1-3 working days). Shipments above EUR 50.00 are delivered free of charge (2-4 working days) and without additional costs, regardless of the payment method.

Delivery and delivery costs are made to EU member states as follows:

Slovenia - EUR 7.99
Austria   - EUR 7.99
Belgium - EUR 7.99
France - EUR 7.99
Greece - EUR 7.99
Ireland - EUR 7.99
Italy - EUR 7.99
Hungary - EUR 7.99
The Netherlands - EUR 7.99
Germany - EUR 7.99
Portugal - EUR 7.99
Slovakia - EUR 7.99
Poland - EUR 7.99
Luxembourg - EUR 7.99
Spain - EUR 7.99

Most products in regular sales are sent within 48 hours and delivered within 2 to 4 working days (except for express delivery) from dispatch to most destinations in Croatia (for islands and smaller towns, shipments are delivered according to the schedule of courier service) .

As a rule, received orders are processed the next working day (from Monday to Friday) and sent to the customer (recipient of the shipment) within 24 hours. The exception is promotional and seasonal periods when, due to the increased number of orders, the preparation of shipments can exceptionally take longer than 24 hours.

Transit time with courier service:

  • Croatia, Slovenia, Slovakia, Hungary, Austria: home delivery within 1 to 4 working days
  • Germany, Belgium, Netherlands, Luxembourg: home delivery within 2 to 5 working days
  • Italy, Ireland: home delivery within 3 to 5 working days
  • Greece, France: home delivery within 3 to 5 working days
  • Portugal, Spain: home delivery within 4 to 6 working days

Transit times depend on the courier service, are indicative and not guaranteed.

After ordering, you will receive:

  • order confirmation via email, within a few minutes of order confirmation
  • notification that the order was sent by courier service via email with the shipment number, usually within 24 hours of order confirmation (except for the pre-sale period when the expected delivery time is longer)
  • an announcement that the shipment will arrive at your address the next day by SMS from courier service, if you have left your mobile phone number

If the contents of the shipment are damaged or in any other way do not correspond to what was purchased, contact us via email at info@lalotre.com without delay.